Experience the colours and rhythms of Asia’s cultural festivals with Amari

Bangkok, Thailand. 14 March 2018 – One of the best ways to truly discover a culture is through its celebrations. Whether it’s a traditional ceremony that ties into local beliefs or the welcoming of a new season, each destination offers an adventure for the senses, from a new world of colours, flavours and music to understanding the beauty of Asia. Join Amari in experiencing these unique festivals throughout Asia this year for an adventure packed with diversity and new discoveries.

Set in the heart of the city’ business district, Amari Johor Bahru is where comfort meets convenience.
With a few steps from the hotel, guests can embark on their city exploration.

Festivities and Feasting for Hari Raya
After the annual fasting period of Ramadan comes Hari Raya Eid al-Fitr, the celebration day. The end of Ramadan highlights the importance of forgiveness and appreciation for loved ones through faith, food and acts of kindness. Celebrated this year on 15 to 17 June, the occasion marks a time for family gatherings with many travelling from afar to reunite and rejoice.

Public areas are brightly decorated with oil lamps, colourful lights and folded ketupat leaves in preparation for the festivities. Throughout Hari Raya, shops, bazaars and local eateries will remain open and offer a feast of Malaysian cuisine to enjoy. Traditional dishes, such as satay, lemang and curries, can actually be tasted at the street-market style Amaya Food Gallery at Amari Johor Bahru. Offering an all-day dining experience, travellers are guaranteed authentic flavours of Malaysia during this festive time of year.

Join Amari Johor Bahru in the Hari Raya festivities this year! The Angry Bird Family Package is perfect for travellers with children, including tickets to the nearby Angry Birds Activity Park, late check-out until 17:00 and a Set Dinner at Amaya Food Gallery. The package starts at 510 MYR ++ for a two-night stay in the Deluxe King room.

After a day of exploration, guest can casually lounge in the Superior room at Amari Yangshuo.

Experiencing the Mid-Autumn Festival in Yangshuo
A seasonal tradition celebrated around August and September of each year, the Mid-Autumn Festival welcomes a bountiful harvest with sweet moon cakes, candle lit lanterns and a time for families to reunite. Like Chinese New Year, the Mid-Autumn Festival is dependent on the lunar calendar, meaning the dates change each year. In 2018, it will be held on 24 September, though festivities often last for several days.

The locals of Yangshuo also practice their own customs unique to this area by folding little paper boats with candles and floating them down the Li River with good wishes for the future. Another unique tradition practised by the Zhuang minority in Yangshuo is the Folk Singing Festival, where young men and women gather to sing love songs under the moonlight.

Book your stay at Amari Yangshuo to secure your Mid-Autumn Festival experience in one of the best downtown locations. All bookings made on Amari.com also receive complimentary 50 CNY dining credit at Cascade until 31 December 2018. Superior rooms start at 650 CNY ++ per night.

A scenic sunset by the ocean at Amari Galle Sri Lanka.

Lighting Up Galle this Deepavali
For four days every year, the Hindu community in Sri Lanka celebrates an important holiday, known as Deepavali, or the Festival of Lights, which will be held on 7 November 2018. While there is more than one backstory behind the festival, it is agreed that Deepavali celebrates the triumph of good over evil by lighting up the darkness.

Lamps and colourful designs decorate buildings, fireworks are set and there is music and gatherings everywhere. One of the more delicious aspects of Deepavali is the making and sharing of sweets. Festive desserts, such as halwa, a soft carrot pudding that melts in your mouth, and ladoo, made of Semolina and coconut flakes, are popular favourites that friends and neighbours share during the holiday.

Amari Galle currently offers exclusive rates starting at 119 USD ++ per night for stays until 20 December 2018. All rooms offer ocean views, guaranteeing a peaceful seaside experience.

For more information or to make a reservation, visit www.amari.com.

Stylish Group Retreats on Phuket’s Pure Shores – Phuket Marriott Resort and Spa, Nai Yang Beach

Phuket, Thailand, 27 February 2018 – Make your next event even more memorable by hosting it on the pristine shores of Phuket’s Nai Yang Beach, overlooking the Andaman Sea.

Phuket Marriott Resort and Spa, Nai Yang Beach is the perfect destination for all kinds of event, from idyllic corporate retreats to intimate conferences and stylish social occasions. With its spectacular seafront setting, modern meeting spaces and contemporary accommodation, this tropical resort is sure to create a lasting impression with your delegates.

And with our attractive new promotion, “Retreat in Style on Nai Yang Beach”, event planners can enjoy special rates, additional discounts and extra benefits!

Book a minimum of 10 rooms for just THB 3,999 net per night in a Deluxe Garden View room (single or double occupancy), including breakfast and in-room Wi-Fi. Meeting packages are available for THB 1,400 net per person for a half-day or THB 1,600 net per person for a full-day.

A series of dinner packages is also available, including three-course set menus starting from just THB 999 net per person, a Barbecue Set Menu for THB 1,299 net per person, or a Buffet Dinner for THB 1,399 net per person, all including soft drinks.

And that’s not all! All delegates will receive 20% discounts at the Quan Spa, and bookings of 25 rooms or more for three consecutive nights will be rewarded with a series of extra benefits, including one upgraded room and 30 minutes of free-flow cocktails!

Benefits are also available for early bird bookings, including a free room night and triple Marriott Rewards points.

This offer is valid for bookings made by 30th September 2018 for stays between 1st May and 31st October 2018. Terms and conditions apply.

For more information about our group services or to book this exciting promotion, please email groups.phuketnaiyang@marriott.com or call +66 (0) 76 621 777.

Thanyapura Health & Sports Resort welcome Ms. Morgane Quinchon, a new Registered Dietician

Thanyapura Health and Sports Resort is excited to welcome Ms. Morgane Quinchon, a Registered Dietician, to the health and wellness team.

Morgane is originally from France, and has most recently worked in Bangkok at the Rasayana Retreat as a Health and Wellness Director, and as a Nutritionist at Dressed Thailand. When asked why she chose to join Thanyapura, Morgane said, “I strongly believe in Thanyapura’s three-dimensional approach; the development of the body, the mind and the soul. I started with a scientific background but with time and practice I developed a more holistic approach. Being healthy is more than just a trend – it’s a way of life.”

Thanyapura Health & Sports Resort welcome Ms. Morgane Quinchon, a new Registered Dietician

Morgane obtained her medical degree from Paris Descartes University in 2008, and has gained experience in medicine and nutrition from Paris and Bangkok, where she has been living since 2016. As a former medical student, she decided to focus her time and passions on the first form of medicine – nutrition and food. She became a registered dietitian nutritionist in 2015 through a Higher Technical Degree in Dietetics.

During her time at Rasayana Retreat, Morgane created individualised meal plans for guests, provided personal diet consultations and conducted healthy eating workshop for adults and children. At Dressed Thailand, she worked with the Head Chef to develop a new menu, invented new recipes and created different options for guests who were particularly health-conscious.

As a holistic health professional, Morgane works to translate current scientific evidence into practical lifestyle advice, to educate and motivate people of all ages to reach their health and fitness goals. Back in Paris, she worked as a clinician Dietician at St Joseph Hospital, a private not-for-profit organisation providing medical attention and services to patients around the world. She conducted nutritional assessments, appropriate follow-ups in accordance with patients’ treatment goals, and referred patients for outpatient counselling and community health services when appropriate.

When asked about her drive, she replied by simply saying, “The greatest wealth is health.” She joins the Thanyapura team on 8 January 2018.

Novotel Phuket Phokeethra Voted One of Asia’s Top Business Hotels 2017

December 2017, Phuket – At the recent NOW Travel Asia Awards ceremony held on November 10, 2017, Novotel Phuket Phokeethra won an award for being one of Asia’s Top Business Hotels for 2017.

Established in 2012, the NOW Travel Asia Awards honour and recognise the industry’s best as voted by more than 650,000 industry leaders and tourism influencers across the hospitality, food & beverage and tourism sectors in Asia.

Meetings, Incentives, Conferences and Exhibitions (MICE) are an integral part of any business. Indeed, they have a major hand in boosting productivity, increasing profitability, and motivating a company’s sales force. In addition, they are usually the main factor behind securing existing clients’ loyalty and new accounts.

The Novotel Phuket Phokeethra is one of the ideal locations for MICE opportunities in Phuket. The hotel offers 1,300 sq.m. of modular meeting and banquet facilities, including a splendid 950 sq.m. ballroom with a large pre-function area, great for cocktail receptions. The hotel can accommodate up to 850 guests in its state-of-the-art Grand Ballroom with vaulted ceilings and offers four additional meeting rooms. Whether you are hosting a high-profile conference in Phuket, an annual board meeting, exclusive event or exhibition, functions at this Novotel hotel in Phuket will delight delegates, families and friends.

Rest assured as every last detail is taken care of with Novotel’s ProAct: an exclusive, highly effective service to organise your conventions and seminars with the hotel’s extensive network, quality infrastructure, specially-adapted facilities and efficient logistics, with nothing left to the last minute. You can entrust our corporate events planner to work with your ideas and provide you with a customized solution that fits you. Our team is responsive to all of your needs and strives to guarantee successful professional meetings. At the heart of the hotel, a connected, stylish and cosy working area meets the needs of all mobile workers. Alone or as part of a team, you can organise your business meetings or confidential interviews in the best possible conditions at Novotel Phuket Phokeethra.

For more information please contact h9932@accor.com or call 076 397 777

JW Marriott Phuket Named Favorite Hotel in Asia by Condé Nast Traveler India, Readers’ Choice Award 2017

Phuket – 20 December, 2017: JW Marriott Phuket Resort & Spa, a five star luxury resort located on the finest and pristine Mai Khao Beach of Phuket, unveils its latest global acclaimed award & recognition. The resort has been awarded ‘The Favorite Hotel in Asia’ granted by Conde Nast Traveler Indian Edition. A gala ceremony held in New Delhi, the best in travel were honoured at the Readers’ Travel Awards 2017.
The Reader’s Choice Awards are held annually by Condé Nast Travel India, a prestigious world-class travel magazine, by conducting a poll of their readers for the best in the travel industry. Over hundred thousand travelers were participating in this 7th annual Reader’s choice survey to choose the best from resorts, spas, cruise ships, airlines and airports. Read more on their website https://www.cntraveller.in/story/best-hotels-world-right-now-2/#s-custfavourite-indian-business-hotel.

JW Marriott Phuket Resort & Spa Named Favorite Hotel in Asia by Condé Nast Traveler India, Readers’ Choice Award 2017
JW Marriott Phuket Resort & Spa

“What terrific news to win this award, it is absolutely the best present to our JW Marriott Phuket’s family. A big heartfelt thank you to the readers poll participants and our loyal customers for voting us. Last but not least, we couldn’t win this Conde Nast Traveler India in their Annual Reader’s Choice Awards without our dedicated associates who are committed to providing the very best experience for our guests and creating the meaningful experiences and lasting memories exemplified by this recognition.” said Mr. Oriol Montal, JW Marriott Phuket Resort & Spa’s General Manager.

Since opening in December 2001, JW Marriott Phuket Resort & Spa has clinched over 250 awards and is highly recognized in Asia for its outstanding Family, Eco-friendly, MICE and 5-star luxury resort facilities. Being on this year’s Reader’s Choice Awards complements other awards that the resort has won such as 2017 Certificate of Excellence by TripAdvisor; TripAdvisor Traveller’s Choice Award 2017, ranked 22 out of Top 25 hotels in Thailand; Thailand MICE Venue Standard Award 2017 – 2019, certified by Thailand Convention and Exhibition Bureau (TCEB); Thailand’s Best Restaurant 2017 granted by Thailand Tatler; 2016 – 2017; Honeymoon Awards – Beach Resorts under $350 / night, BRIDES Magazine USA; Excellent hotel on Environmental Impact Assessment from reginal environmental office; The IUCN – Marriott Partnership project ‘Best CSR – Social Impact Partnership’ at the 2017 Rockefeller Social Impact Awards, curated by The Resource Alliance; Top 100 Loved-By-Guests-Spa 2017 on Hotels.com; Luxury Resort & Spa of the year 2017 by Luxury Travel Guide UK; 2017 Exotiq Thailand Best of the Best Readers’ Awards – Phuket’s Best International Hotel – Silver Award Winner; Smart Travel Asia Reader’s Awards – Best in Travel Poll 2017; The highly rated hotels on HolidayCheck in2017; Top 40 Resorts in Asia by Conde Nast Traveler US Reader’s Choice Award 2016, Ranked No 2 out of Top 10 Phuket Family Resort by Holidays with Kids Award 2017; Best Resort Hotel for Business Events by CEI Asia Reader’s choice awards; Best Resort Hotel for Business Events by CEI Asia Reader’s choice awards 2016 and more.

Fifteen minutes’ drive from the airport, JW Marriott Phuket Resort & Spa is set across 27 acres of exquisite tropical gardens on Mai Khao Beach, which is a protected leatherback turtle nesting beach and adjacent to Sirinat Marine National Park. The resort’s 265 well-appointed deluxe guestrooms and suites all face the ocean and boast their own balcony, with stunning views of the gardens and swimming pools. The extensive facilities include three swimming pools, 11 restaurants and bars, a health club and fitness centre, the award-winning Mandara Spa, kid’s pavilion, shopping gallery, cooking school, tennis courts, meeting and banquet rooms and business centre. A weekly activities program offers guests of all ages, cultural classes, yoga classes, sports activities and fun activities for kids and families, while sightseeing and soft adventure tours are also available.

For more information, visit www.jwmarriottphuketresort.com

Sofitel Krabi Phokeethra Golf & Spa Resort Awarded Asia’s Top Family Hotels 2017

December 2017, Krabi – At the recent NOW Travel Asia Awards ceremony held on November 10, 2017, Sofitel Krabi Phokeethra Golf & Spa Resort was recognised as one of Asia’s Top Family Hotels for this year.

Established in 2012, the NOW Travel Asia Awards honour the industry’s best as voted by more than 650,000 industry leaders and tourism influencers across the hospitality, food & beverage and tourism sectors in Asia.

Sofitel Krabi Phokeethra Golf & Spa Resort Awarded Asia’s Top Family Hotels 2017

For your next holiday, discover the outstanding amenities and activities for family that Sofitel Krabi Phokeethra Golf & Spa Resort has to offer. Each stay is enhanced by our signature Leisure Concierge service from the minute you arrive, and your personal assistant is available to ensure your stay is unforgettable.

All 276 rooms and suites are decorated in a French colonial style with teakwood floors and furniture, and are fitted with a signature MyBed by Sofitel, marble bathtubs and a large private balcony overlooking the sea, pool or garden.

Families will enjoy dining at three restaurants serving Thai, Indian, Italian and international cuisines, and relaxing beside Thailand’s largest free-form swimming pool. You can also find sanctuary at So SPA with L’OCCITANE, stay in shape the fitness centre, enjoy a challenging game at our exclusive 9-hole golf course, or explore idyllic tropical islands by private speedboat and Make your stay a little more magnifique with our exclusive Club Millésime privileges.

Life is Magnifique at Sofitel Krabi Phokeethra Golf & Spa Resort.

For more information please contact 075-627-800 or email h6184-re@sofitel.com

JW Marriott Phuket hosts the first Marriott International’s Cluster Sustainable Seafood Meeting

PHUKET, THAILAND – 12 December 2017 – Marriott Thailand Bussiness Council in collaboration with the International Union for Conservation of Nature (IUCN) hosted the 1st Marriott International’s Sustainable Seafood Meeting to share good practices and discuss its commitment towards the use of sustainable seafood and community support @ JW Marriott Phuket Resort & Spa.

The welcome addressed by Oriol Montal, General Manager of JW Marriott Phuket Resort & Spa. Executive Chef, Dietmar Spitzer, presided over the meeting alongside Sean Panton, Co-Chairman and Director of CSR, Marriott Thailand Business Council and Kanokwan Homcha-aim, Field Coordinator South Marriott Project, IUCN.

JW Marriott Phuket Resorts & Spa hosts the first Marriott International’s Cluster Sustainable Seafood Meeting
Dietmar Spitzer, Executive Chef of JW Marriott Phuket Resort & Spa presented the sustainable seafood sourcing
JW Marriott Phuket Resorts & Spa hosts the first Marriott International’s Cluster Sustainable Seafood Meeting
Food & Beverage leaders and chefs from Marriott Hotels & Resorts in Phuket visited Baan Nai Rai community and Black Crab Community (image by Phuketindex.com)

13 of food & beverage leaders and chefs from Marriott Hotels & Resorts in Phuket shared the strategy for moving forward, taking along with today’s lessons to be put into action at each property. Executive Chef, Dietmar Splitzer together with Kanokwan Homcha-aim, Field Coordinator South Marriott Project, IUCN and Sean Panton, Co-Chairman and Director of CSR, Marriott Thailand Business Council presented sustainable seafood sourcing, which included sharing current sustainable seafood sourcing project results and principle knowledge of fishery supply chain, fishery ecolabel, standard and certification, rethinking the term “sustainable”, “responsible’ seafood and an example of responsible seafood providers in Thailand from both small scale fishing communities to big seafood export companies. The session opened for all food & beverage leaders from Marriott Hotels & Resorts in Phuket to shape the strategy how to move forward and take today’s lesson learned in order to start action at each property.

Food & beverage leaders and chefs from Marriott Hotels & Resorts in Phuket visited 2 artisan fishing communities that supply responsible seafood for the JW Marriott Phuket Resort & Spa located 23 kilometers away from the hotel up north. Baan Nai Rai, Thai Muang Phang Nga delivers soft shell crab, sea bass and grouper to the hotel weekly. Baan Nai Rai is well-known as the low impact fishing community as the equipment used on the boat is just a fish-specific net and a torch. Their traditional and sustainable fishing techniques have been passed down through generations with community agreement that there will no ‘Formalin’ added for preservation. Juvenile fish will be kept in the floating cages until they reach to suitable sale size. All seafood here are caught and almost instantly sold as soon as the boats arrive at shore.

The ‘Black Crab’ community in Mai Khao, Phuket is also fishing responsibly. This community catches black crabs in the wild from their natural habitat, Klong Au Ta Pao mangrove forest (National Reserve Forest area 1,556.25 rai). This community uses low impact fishing gear such as a cylinder crab trap (40 cm diameter, 20-25 cm height, 1-2 inches mesh size) to ensure no other species are caught. Fishermen go through mangrove creeks by boats with no engine and catch only black crabs that are bigger than 150 grams. There are no preservatives added during the storage and transportation process. Black crabs are caught and delivered to the hotel within 24 hours.

Executive Chef, Dietmar Spitzer, said: “buying seafood directly from such local small-scale artisan fishermen helps chefs ensure the safety, quality and freshness of our produce while being environmental friendly and helping to improve the livelihood of local fishermen. Since the project started in 2013, Marriott purchased over 5.6 million Baht worth of sustainable seafood from local communities. It also shortened up the seafood supply chain”.

Laguna Phuket’s 3rd Consecutive Year of CSR Excellence Recognition by AMCHAM

Recently (on 21 November 2017), Laguna Resorts & Hotels PLC (Laguna Phuket) was awarded AMCHAM’s CSR Excellence (ACE) Recognition for 3rd consecutive year by the American Chamber of Commerce (AMCHAM) in Thailand in appreciation of the resort’s long-term contribution in CSR and community development. The award was presented by the US ambassador to Thailand, Mr. Glyn T. Davies in Bangkok.

Marriott Hotels & Resorts in Phuket gives recognition to 71 long-serving associates during the Marriott milestone’s gala dinner

Phuket, Thailand 27 November, 2017:  JW Marriott Phuket Resort & Spa together with Marriott Vacation Club – Phuket Beach, Marriott Vacation Club – Mai Khao Beach, Renaissance Phuket Resort & Spa, Phuket Marriott Resort and Spa, Nai Yang Beach and Phuket Marriott Resort & Spa, Merlin Beach honoured recently a total of 71 associates who have been serving the company for the past 5, 10, 15, 20 and 25 years.

The Annual Marriott Milestone’s Gala Dinner and Long-Serving Awards Ceremony, which was held at Mai Khao Ballroom of JW Marriott Phuket Resort & Spa, gave recognition to 71 associates who have completed 5, 10, 15, 20 years of service thus far and the man of the night, the role model for our Marriott’ associates, Mr. Trevor Denman May, General Manager of Phuket Marriott Resort & Spa, Merlin Beach who have already put in 25 years of service with the Marriott International.

Congratulations to 28 JW Marriott Phuket’ associates who have been serving the companies for the past 5 years.
Congratulations to 14 JW Marriott Phuket’ associates who have been serving the companies for the past 10 years.
Mrs. Lizbeth Escorza (1st right), Director of Finance of JW Marriott Phuket Resort & Spa along with Mr. Ananchai Lertwatthiphong (1st left), Regional Director of Engineering Asia Pacific Excluding China gave the Long-Serving Award Certification to Mr.Thawatchai Wechprasit (2nd left), Airport Representative Supervisor and Mr. Vorawate Sriwichit (3rd left), Loss Prevention Officer who have been working with JW Marriott Phuket for 15 years

Mr. Oriol Montal, General Manager of JW Marriott Phuket Resort & Spa, said: “Every year we recognize our associates who have been with Marriott hotels & resorts for their milestone years at our long service dinner. This year, we made it more memorable night as six of Marriott properties in Phuket hosted this associate’s appreciation event together for the first time ever. I believed that it will get bigger and stronger as we will have even more associates who will reach 5 to 25 years since the successful merger with Starwood. We now have a new way of thinking about our priorities and a mission of “Bridging Culture and Inspiring Discovery Around The World”. We focused on the basics: delivering great experiences for our guests and taking care of each other”. On behalf of management team, we would like to take this opportunity to sincerely thanks to all of you. We appreciate your hard work, dedication and commitment. Congratulations to those that have made it to their 5, 10, 15, 20 and 25 year anniversaries”.

2017 is a phenomenal year of our JW Marriott Resort & Spa as well as the Marriott International. Currently we are very grateful to have our 856 dedicated associates, who been working with us and bringing their professional skills to make guests everlasting memories. Our success story remains incomplete without the support of our associates. Not only have they made us as a team but also helped us reach out to the world. We will be continuing our best to take good care of our associates as we believe in our core values “Take care of associates and they will take care of the customers” growing with them and continue to provide them nothing less than the best. With their support, we wish to reach new heights next year” said Khanisthanee Kanhdanisdha, Director for Human Resources of JW Marriott Phuket Resort & Spa in Phuket.

Angsana Laguna Phuket | Kids Halloween at Tree House Kids Club

Tree House Kids Club by Angsana Laguna Phuket made a Haunted Halloween Houses and Not-too-Spooky Walks for Kids on Tuesday 31 October 2017. This outdoor haunted hike, where children were visited by zombies, wolfmen, vampire, Thai ghost, good and bad witches, and other creepy characters. Afterward, hit the Nethermead for an all-ages Halloween-themed carnival started with ‘ Trick or Treat Parade ‘ around the resort, then continued with Halloween movie, popcorn, games and treats. 60 children had joined our activities and they had so MUCH FUN!

Angsana Laguna Phuket | Kids Halloween at Tree House Kids Club

Angsana Laguna Phuket | Kids Halloween at Tree House Kids Club

Angsana Laguna Phuket | Kids Halloween at Tree House Kids Club

Angsana Laguna Phuket | Kids Halloween at Tree House Kids Club

Outrigger Unveils Distinguished Chinese Guest Care Program

PHUKET, THAILAND – Outrigger Hotels and Resorts today announced the official start of “Guibin” its distinguished guest care program that was designed specifically to meet the unique needs of Outrigger’s guests from China.

Guibin – which translates as “Distinguished Guest” in Mandarin — begins today at Outrigger Konotta Maldives Resort, Outrigger Mauritius Beach Resort, Outrigger Laguna Phuket Beach Resort and Outrigger Koh Samui Beach Resort – with more to follow.

The Guibin platform encompasses three key areas of guest care and engagement: relevant service offerings, amenities desired by the Chinese traveller and rigorous training for Outrigger hosts on the holiday expectations and cultural traits of Chinese guests.

At the aforementioned resorts, Chinese guests will experience qualified Chinese (Mandarin) speaking staff on duty, Chinese menus and breakfasts, a hotel services directory inserted in the room key packet, in-room tea kettle with tea, Chinese TV, slippers, fitted robes and other courtesies such as complimentary Wi-Fi.

Outrigger Unveils Distinguished Chinese Guest Care Program

Outrigger Unveils Distinguished Chinese Guest Care Program

Outrigger Unveils Distinguished Chinese Guest Care Program

Outrigger Unveils Distinguished Chinese Guest Care Program

“It is a privilege to host an increasing number of Chinese visitors at our Outrigger properties and we’re pleased to now provide this demographic with enhanced services and amenities that best suit their vacation preferences,” said Sean Dee, executive vice president and chief marketing officer at Outrigger Resorts. “Guibin is the Chinese extension of The Outrigger Way – a process of caring for the guest, the host and the place that has guided Outrigger’s corporate culture for decades.”

Outrigger is committed to meeting and exceeding the expectations of all of its Chinese guests. Today – guests from China account for 8 to 50 percent of bookings at the properties that will begin the Guibin program.

Outrigger’s new China-friendly services and amenities are being underpinned by Guibin staff training that has been conducted over the last 12 months by Wei-Wei Sun, Outrigger Enterprise Group’s special advisor for Greater China. Wei-Wei and her China experts have implemented guest survey metrics and an internal brand audit, which applies to front desk, activities, spas, menus, table service and food presentation. The audits include Chinese language proficiency checks for hosts.

Outrigger Resorts has had a Chinese website since June 2015 and already has a dedicated social media platform on Sina Weibo and We Chat (Outrigger_Resorts).