GM Talk: Mark Hehir of Anantara Phuket Villas


Mark Hehir of Anantara Phuket Villas
Mark Hehir of Anantara Phuket Villas

First of all, would you give us a little background information about yourself!

I am originally from Australia and have been involved with the Hospitality industry for over 27 years, mainly within Asia. I am married but no children as yet. I have a wonderful dog called “Prada” who is training and preparing me for when I do become a responsible parent.

Have you always been involved in the Hotel Industry?

Yes, since the age of 15 I got directly involved in the Hotel industry. When I participated in work experience at School I became a Chef.

What is your work experience?

I was a Chef for over 19 years, working in London, Maldives, Tokyo. This was in 5 star Hotels and Resorts, cooking for many celebrities, Royals and other dignitaries with many stories to tell. I eventually become Executive Chef with Hilton International in the latter part of my cooking career.

In the past 8 years I became involved with Hotel operations and more recently as a GM. For the past 6
years this has been in countries such as the Maldives, Bali (Indonesia) and Thailand.

How did you become involved with Anantara?

I got involved with Anantara though my work in the Maldives and being exposed to Mr. Heinecke. This lead to a opportunity to Join Minor (Anantara Parent Company) to open the Anantara Bali Seminyak.

Anantara Phuket Villas

What are your main duties as GM here?

As GM of our beautiful resort, I am tasked with strategically managing the resorts business potential and future developments. This is done whilst guiding the Operations team to ensure our customer service and product is the best it possibly can be, and always striving to improve it. Our people are our most important assets and their development is a critical part of our success.

How successful have you been at doing your job, give examples?

In 2010 against 2009, by strategically managing our resorts business we have grown our Occupancy by 33% and our average room rate growth has been 5%. Our total growth of revenue has been 37%, which meant our service charge for our team grew by over 25% in 2010 against 2009.

What is your area of expertise?

In my opinion, my obvious area of expertise is Food and Beverage, along with a very strong operations insight to customer service. I also have a great passion for Sales & Marketing!

 Anantara Phuket Villas Anantara Phuket Villas

What do you hope to achieve here at Anantara?

I want to achieve the No. 1 ranking in our Pool Villa Resort competitor set. To be known on the island for the best Pool Villa product and services and to be Phuket’s preferred employer.

Is there any aspect that you feel needs to be improved here and how would you go about improving it?

We always have many areas where we can improve; we continue to drive our people’s development and their commitment to the resort and its heart and Soul. By continuing to educate via English and other skills training, our department heads continued commitment to their team’s development via personal development plans for key performers.

Where do you see Anantara in 1 year’s time?

One year goes very fast, we are going to continue to pursue our goal of being a market leader, we will continue to be ranked in the TOP 3 Pool Villa 5 star Luxury resorts in Phuket.


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