Jetstar Asia customers travelling from Phuket will now be able to experience ‘Straight to Gate’, an enhanced web check-in service that offers customers without check-in baggage or visa requirements to skip the queues and head Straight-to-Gate.
More than 80,000 customers from Phuket without check-in bags are expected to be able to use the service this year from 1 July 2014.
Jetstar Asia CEO Barathan Pasupathi said that this innovative solution is expected to enhance the travel experience for our customers and streamline Jetstar Asia’s operations at Phuket International Airport.
“Today’s travellers want to minimise the time they take from their front door or hotel to the plane. This service will allow our travellers to check-in at home, at the hotel or at the office.
“Straight-to-Gate also means our operations team can focus more on serving our customers with checked bags and special needs, fast-tracking the check-in process during busy holiday periods,” he said.
Since the start of the service in Singapore in November last year, more than 45% of Jetstar Asia passengers with carry-on baggage only, have been eligible to use Straight-to-Gate.