Dusit Thani Laguna Phuket ’s General Manager, Mr Denis Thouvard (5th from right in photo) congratulates 7 newly certified staff from Front Office, Pool Villa and Food & Beverage divisions after completing the five-day White Glove Service Training programme conducted by Mr. Paul Vincent Benedict Brown (2nd from left), Managing Director of White Glove Consultancy, during 12-16 May 2014.
“I am proud of our staff for refining their existing service skills and am sure they will immediately apply what they have learnt at the White Glove Training programme to the benefit of our valued guests,” said Mr Thouvard.+
“Dusit Thani Laguna Phuket invests more than THB 2 million a year on employee training, in keeping with to the company’s vision, mission, and quality assurance,” he continued. “We aim to empower our staff to provide exceptional service to our guests in order to enhance their holiday experience. All team members are trained in Dusit’s Signature Service and DNA, and the White Glove Service Training programme is a great compliment to that.”