Newcomer. New voice.
It was another special occasion when we had a chance to chat with newly appointed General Manager of the Renaissance Phuket Resort and Spa. The hotel is the first Renaissance property in Phuket and the new brand voice of the Renaissance opened early this year. General Manager Jason Nuell left us an image of a professional, an enthusiast and a positive thinker – obviously you can see this from his profile, personality and conversation if you read on.
Please tell us a bit about your career path?
My previous role was as Area Director of Operations in Marriott Hotels South East Asia. Prior to this assignment, I was the Director of Operations at JW Marriott Mumbai in 2005 and Director of Operations at Surfers Paradise Marriott Resort & Spa in Australia in 2003, where I began my Marriott career.
What is the difference between your responsibilities you had in Hong Kong and now in Phuket?
My role in Hong Kong Corporate Office was the Area Director of Operations looking after the overall operation of Rooms and Food & Beverage outlets of 30 hotels within 7 countries around the Asia Pacific region, including hiring the leadership operation team for the recently opened 9 hotels in the area, while for Renaissance Phuket my role is shifted to be more specific in every department operation including positioning of the resort with the new Renaissance Brand Voice.
From your experience, is the Phuket market different from Hong Kong? Is it making it more difficult or easier to handle?
Phuket is primarily more leisure driven where as Hong Kong has its share of corporate trade, claiming its fair position as a Global Financial Centre. The purpose of guest travel and expectation is different in both places but from the hotels’ perspective, our job is to continually strive to provide high quality of service and experience to ensure that every guest has a fulfilling stay that enables them to relax and return to us.
Don’t you think there are enough hotels in Phuket? How is Renaissance Phuket going to catch people‘s attention?
There are several “accommodation options” available in Phuket that cater to the needs of different kinds of travelers. Renaissance brings to Phuket a unique and stylish product of Marriott to north Phuket on Mai Khao beach offering a comfortably cool resort for independently minded travelers in the relaxing natural environment and tranquil experience to couples, honeymooners and for family fun. The resort comprises a complete product in combination of Deluxe rooms, Suites and Pool Villas, 5 indigenous food & beverage outlets, Quan Spa, Kids World and provides enough for everyone in the family at great rates.
What if we ask you to present your hotel? What is the highlight we should never miss?
The resort is set on Mai Khao Beach providing stunning views of the Andaman Ocean, chic & stylish architecture, turtle shaped villa roof-tops which signify the importance of the leather turtle in Mai Khao area, away from the hustle & bustle of other beaches, 2 different landscapes in the resort – a sandy beach in the resort & a lagoon with waterfall features. And the most important part not to be missed is our people, I believe what set us apart from the rest is the team we have assembled at the resort, I’m very proud of the team and they will do anything to make our customers love them.
Is it challenging opening a hotel in the current situation with Thailand’s unrest just under control what is the plan?
As Marriott hotels worldwide have experience over these past 80 years, having been through many different crisis, we are confident that with such experience and with the kind of service Marriott associates or Renaissance Ambassadors can provide, we will be going through this challenge just fine.
How about the grand opening?
Our grand opening is planned for October to coincide with the Renaissance Miami Beach which is also another new brand voice of Renaissance. There will be a celebration event on the same night using a VDO link between two resorts, some international performances and entertainment. We will also be inviting top VIPs and media within Thailand and nearby to join our party.