AirAsia presents 3 self check-in options, including web, mobile, and kiosk check-in. To avoid hassles, large crowds and long lines at the airport, all passengers are highly encouraged to proceed with self check-in. To further promote and enforce the use of self check-in, AirAsia is considering the possibility of charging fees for conventional check-ins at the airport counter. According to Tassapon Bijleveld, CEO of Thai AirAsia, “By strongly promoting the use of web and mobile check-in, AirAsia is using new technology and innovation to increase convenience for our passengers. We are giving people the option to check-in from home, or at their own convenience. It’s easy, quick, and will significantly shorten lines at the airport, saving time for everyone. Most importantly, self check-in will assist in optimizing costs and allocating our resources more efficiently. These savings will then translate to low fares for our passengers.” Passengers may check-in on the website at www.airasia.com and print out their boarding passes from home, or use the mobile check-in option and check-in from their mobile phones.
Those who choose the latter option will receive a 2D Barcode which can be scanned at the airport by the 2D reader machines in order to print their boarding passes. An additional check-in option includes using the airport kiosk to check in and print out boarding passes. AirAsia will be ordering additional kiosks for every airport at our destinations in order to facilitate passengers with more convenience. Passengers who have already checked in may proceed to the baggage drop-off counters with their boarding pass, in order to load their luggage and verify travel documents.
Domestic passengers who have no luggage to check-in may proceed straight to their boarding gates, while international passengers will need to verify their travel documents before proceeding to the immigration section. AirAsia has prepared to open more baggage drop-off counters in order to facilitate the increasing number of people who will start using self check-in options.“There is a possibility that we will start charging for conventional counter check-ins in the future in order to encourage people to turn to self check-in options. However, this is still to be confirmed-there are many things we still need to consider, including how ready we are to facilitate self check-ins”, commented the CEO. Self check-in service via the Check-in kiosk, Web, and mobile phone is available upon flight booking confirmation and up to 1 hour before scheduled departure for AirAsia (AK / FD / QZ) flights. For AirAsia X (D7), check-in will be available upon flight booking confirmation and up to 4 hours before scheduled departure. Mobile applications can be downloaded by searching for the keyword ‘AirAsia’ in the Blackberry App World, iTune App Store and Android Marketplace. Mobile check-in service is also available for users with GPRS or 3G function on their devices, by logging in to mobile.airasia.com.