On 28th January 2014 at Pearl Hotel Phuket, Khun Umpon Wongsiri – Secretary of the Consumer Protection Board, together with Phuket Vice Governor – Somkiat Sangkhaosutthirak, held a press conference to release the results of complaint cases of residents and tourists in Phuket. Complaints from Phuket received at the office, which are usually of a very serious nature, are mainly related to real estate, time share and tourism.
With regards to real estate, complaints have be received by the office regarding both condominiums and housing, and the majority of complaints are about cracks appearing in newly built buildings, the properties are not as advertised, and corporate tax matters. However, the office is pleased to announce the outcomes of the majority of cases are satisfactory.
With regards to tourism complaints, they are received from both business and leisure travelers, especially naval tours, which have never previously a problem. However, the office in most cases has met with tour boat operators to find joint defense guidelines. The majority of cases occur during high season and are related to the number of passengers on boats. The office has met with operators to ensure sufficient life jackets and emergency boats are on vessels.
The issues with time sharing in most cases are from people who have paid to join the schemes but when their time comes to use the property rooms are not available, or are not as originally agreed.
The establishment of a Phuket branch of The Consumer Protection Board is being suggested to speed up the complaints procedure for complaints directly related to Phuket. The setting up of a Phuket branch is still in the consultation stage, but it is hoped that it will be established very soon.